End-User License Agreement

1. Definitions

• “Account”

  means the administrative account(s) created by or for a Customer to access and manage the Service.

• “Authorized Users”

  means individuals authorized by Customer to access or use the Service under Customer’s Account, including administrators, trainers/workshop conductors, and other Customer-designated users.

• “Customer Data”

  means all data, content, records, names, email addresses, training information, workshop information, certificate data, and other information submitted to, stored in, or generated through the Service by or on behalf of Customer or its Authorized Users, including data entered by attendees or end users, excluding Aggregated Data.

• “Aggregated Data”

  means data that has been anonymized and/or aggregated such that it cannot reasonably be used to identify Customer, any Authorized User, or any individual.

• “Documentation”

  means user guides, help materials, and other documentation provided by XENRYA, LLC describing the features or operation of TCM.

• “Subscription”

  means the paid plan or trial governing Customer’s rights to access and use the Service.

• “Third-Party Providers”

  means external service providers used by XENRYA, LLC to deliver the Service, including hosting providers, infrastructure providers, payment processors, and email delivery services.

2. Service Description and Intended Use

TCM is a hosted software-as-a-service (SaaS) platform designed to enable organizations, institutions, individuals, and government entities to manage training workshops and issue, store, retrieve, and audit training certificates in a centralized system.

The Service supports multiple role-based access levels, including organization or tenant administrators, trainers or workshop conductors, and attendees or end users with limited certificate retrieval access. Customer is solely responsible for determining internal roles, assigning permissions, and managing access.

TCM is a general-purpose software system. XENRYA, LLC does not provide legal, regulatory, compliance, human resources, or professional advice. Customer remains solely responsible for its internal training policies, compliance determinations, and use of certificates.

3. License Grant and Scope

Subject to this Agreement and an active Subscription, XENRYA, LLC grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use TCM solely for Customer’s internal business, institutional, or organizational purposes.

TCM is licensed, not sold. No ownership interest in the Software, Service, or Documentation is transferred. All rights not expressly granted are reserved by XENRYA, LLC.

4. Restrictions and Acceptable Use

Customer shall not, and shall not permit any Authorized User or third party to copy, modify, translate, or create derivative works of TCM or the Documentation; reverse engineer, decompile, disassemble, or attempt to derive source code or underlying ideas; bypass, disable, or interfere with authentication, authorization, or security mechanisms; use the Service to provide services to third parties without written authorization from XENRYA, LLC; introduce malware or malicious code; conduct unauthorized penetration testing; use the Service in violation of applicable law; or interfere with the integrity, availability, or performance of the Service.

Customer is responsible for ensuring that all Authorized Users comply with this Agreement. XENRYA, LLC may suspend or restrict access to protect the Service, Customer Data, other customers, or XENRYA, LLC, including in response to suspected misuse, abuse, security threats, or legal obligations.

5. Prohibited Data Types

TCM is expressly designed to process only low-risk information necessary for training and certificate management. Customer and Authorized Users must not upload, store, transmit, or otherwise process within TCM any of the following data types:

• Social Security numbers
• Government-issued identification numbers (including driver’s licenses or passports)
• Financial account numbers or payment card information
• Medical or health-related information
• Biometric identifiers
• Any other sensitive personal data not explicitly required by the Service

Customer acknowledges that XENRYA, LLC does not monitor the content of Customer Data and cannot prevent Customers from entering prohibited data. Any submission of prohibited data is solely Customer’s responsibility and risk, and Customer agrees to indemnify and hold harmless XENRYA, LLC from any claims, liabilities, or damages arising from such submission.

6. Subscriptions, Trials, Billing, and Payments

XENRYA, LLC may offer a 30-day trial providing full or limited access to the Service. Trial terms may change or be discontinued at any time and are provided “as is.”

Continued use beyond a trial requires an active paid Subscription. Subscription fees, billing intervals, and plan details are presented at purchase or within the Service.

Payments may be processed by Third-Party Providers such as payment processors. XENRYA, LLC does not store full payment card details. Fees are exclusive of taxes, and Customer is responsible for all applicable taxes except those based on XENRYA, LLC’s net income.

If payment is overdue, XENRYA, LLC may suspend or terminate access to the Service without liability.

7. Customer Responsibilities and Security

Customer is solely responsible for managing Authorized Users, configuring permissions, ensuring Customer Data is lawful and appropriate, obtaining required consents, and complying with applicable laws and regulations.

Customer must safeguard credentials, enforce strong password practices, and prevent credential sharing. Security of the Service operates under a shared responsibility model. XENRYA, LLC implements reasonable application-level safeguards, but the overall security of Customer Data also depends on Third-Party Providers’ infrastructure and Customer’s internal security practices.

XENRYA, LLC is not responsible for misuse, unauthorized access, or data exposure resulting from Customer configuration decisions, credential sharing, compromised devices or networks, phishing, social engineering, or failure to follow reasonable security practices.

8. Customer Data and Privacy

Customer retains ownership of Customer Data. Customer grants XENRYA, LLC a limited right to host, process, transmit, and display Customer Data solely as necessary to provide, secure, maintain, support, and improve the Service and to comply with applicable law.

XENRYA, LLC does not sell Customer Data. XENRYA, LLC may use Aggregated Data for analytics, security, benchmarking, and product improvement.

Where available, data export tools may be provided subject to Subscription status and reasonable technical limitations.

The Privacy Policy is incorporated by reference. In the event of a conflict between this Agreement and the Privacy Policy, this Agreement controls unless the Privacy Policy expressly states otherwise.

9. Government and Public-Sector Users

Government and public-sector entities may use TCM subject to this Agreement. Customer is solely responsible for compliance with FOIA, public records laws, records retention requirements, and regulatory obligations.

Unless expressly stated in writing, XENRYA, LLC does not represent that TCM is certified for any specific governmental, educational, or regulatory compliance framework.

10. Certificates and Legal Effect

Certificates generated by TCM are informational by default. The issuing organization alone determines whether a certificate constitutes legal proof, credentialing, or compliance evidence.

XENRYA, LLC makes no representations regarding the legal validity, enforceability, acceptance, or regulatory sufficiency of any certificate or training record. Any reliance on certificates is at Customer’s sole risk.

11. Service Availability and Changes

The Service is provided “as available.” XENRYA, LLC does not guarantee uninterrupted or error-free operation. XENRYA, LLC may modify, suspend, or discontinue features or functionality at any time and may update system requirements.

Customer is responsible for maintaining external backups of Customer Data if required by Customer policies or regulations.

12. Third-Party Providers

The Service relies on Third-Party Providers for hosting, infrastructure, payment processing, and related services. XENRYA, LLC is not responsible for the acts or omissions of Third-Party Providers.

13. Export Control and Sanctions

Customer agrees to comply with all applicable export control and sanctions laws and represents that it is not located in, organized under the laws of, or ordinarily resident in a prohibited or sanctioned jurisdiction.

14. Term, Suspension, and Termination

This Agreement remains effective until terminated. XENRYA, LLC may suspend or terminate access for violation of this Agreement, non-payment, legal requirements, or security risks.

Upon termination, license rights cease immediately. Access to Customer Data may be removed or disabled, and Customer may lose access to data stored in the Service. Where legally and technically feasible, a limited data export opportunity may be provided, but no specific retention period is guaranteed.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, XENRYA, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OR COMPLETENESS OF DATA.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XENRYA, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, PROFITS, OR BUSINESS INTERRUPTION.

XENRYA, LLC’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

17. Indemnification

Customer agrees to defend, indemnify, and hold harmless XENRYA, LLC and its officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses arising from Customer Data, Customer’s or Authorized Users’ misuse of the Service, violation of law, or reliance on certificates.

18. Dispute Resolution and Arbitration

Any dispute arising out of or relating to this Agreement or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its rules. Arbitration shall take place in Florida, United States. Class actions and representative proceedings are waived.

XENRYA, LLC may seek injunctive or equitable relief in court to protect its intellectual property, security, or confidential information.

19. Governing Law

This Agreement is governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

20. Changes to this Agreement

XENRYA, LLC may update this Agreement from time to time. Continued use of the Service after an update constitutes acceptance of the revised Agreement.

21. Related Policies

The Privacy Policy and Accessibility Statement are incorporated by reference and available via site navigation.

22. Contact Information

Support inquiries: support@xenrya.com

End of Agreement